Frequently asked questions
View our interactive help guides or find an answer to your problem further down the page:
Thinking about Lumina for your company?
No, with Amba’s Lumina platform we will connect with all of your existing benefit providers and put them into the system. If you then want to change or look around for different providers and benefits, our team can support with this.
Absolutely, we aren’t going to ‘sell’ you anything you don’t want. We act as a go to partner for our clients to explore the different benefits that are available across the UK, if there is something new you want to discuss with the team, then we’re here to support that.
Yes, each employee can choose the benefits that are right for them, within what you have allowed them to have, which we can set up when we are building Lumina for you.
We can get everything moving within a few days, building the platform for you will depend on how many people you have and how many providers we have to liaise with, usually 4-8 weeks but it can be quicker.
Yes
If there is an API between our platform and your HR system then yes, we would however want to explore what you were looking to gain from such a link as they can be costly and take a lot of time to put together for (often) not a lot of benefit.
Yes. What we'll do is offer a full demo and webinar to you and your team when we kick off, that demo will be recorded and sent to you so if any of your team can't make it they can watch it later. You can also use that video for any new employees. Lumina is built and designed to be simple to use though so we generally find that even without training, people find their way around it perfectly well.
We offer dedicated account manager support for you and your business to understand the usage of Lumina throughout your time with us. We also offer total support to all of your employees to ask questions around the benefits they have. We become your outsourced partner for everything benefits, saving you time in answering the same questions to inquisitive employees.
If you complete the 'request a demo' link at the top of the page, that'll then prompt you to book some time into Sam's diary to have an initial discussion about what you're after and what you want to achieve. Really easy!
Lumina Perks FAQs
Our providers have different ways of applying a discount. Most use a discount code that you can copy, from the perk pop up, and paste once you reach check out. But some use a tracking link. Make sure you check the provider description so you don’t miss out on the great offers!
Email
Your account would have been set up using your work email. Use this to log in unless specified otherwise, by us or your employer.
Password
You should receive an email asking you to set your password. If you can not find this email, or the link has expired please contact Support@lumina-uk.com. If you forget your password, simply click the ‘RESET’ button under ‘Forgotten your password?’.
Your details are provided by your place of work. If something is incorrect please speak to your employer.
Multi Factor Authentication FAQs
Setting up MFA involves adding your Lumina account into an authenticator app by scanning a QR code. We have a detailed guide to help you with this, which you can find at the top of this page.
No, but this depends a little on how often you log into your Lumina account and if you change devices to log in with.
If you log into your account infrequently e.g. once a week then it’s likely you will be prompted each time, whereas if you log in 2-3 times a week you will likely only receive one challenge per week.
We may also ask you for a challenge if we don’t recognise the device that you use to log in. If you are an Lumina Admin user, you will be challenged more often as you will have access to further sensitive information.
